We spent a lot of time looking for professional photo editor for our e-commerce store and finally got in touch with iMultiChannel. They have been of excellent support by offering amazing editing services in a timely manner and at a great price. Would absolutely recommend it to everyone.
R. Aziz, MOSH
The on-boarding process is the process of hiring and screening the VA whereby you contact us for a managed service.
You can interview the agent if you like and set your own educational and professional qualifications for your VA.
Not sure what you want? Contact us to learn more.
The planning process is the process where our Team Leaders, in coordination with you, set a plan to achieve your desired goals.
This plan will be evaluated, monitored, assessed, and revised continuously.
Plans will have defined metrics and achievable & measurable goals.
We hand out guides on how does the work flow in your company go with your collaboration that help in planning the suitable strategy for you
They are the basis and guide for achieving fantastic results!
The training process is the process where our professional virtual agents is guided to what is fit specifically for your company.
The processes that must be followed and the responsibilities for delivery ought to be discussed with our VAs.
We train them on eCRM or software that are used in your industry.
We collaborate with you on keeping record of explanatory videos and documents that might be crucial if you ever decide to hire another VA!
The delivery process is the process where everything is set-up to start the outsourcing tasks & duties for our VA.
You will have your VA or service up and running where you will be in contact directly with the virtual agent and/or his/her supervisor.
We aim to keep the bonds strong and the contact sufficiently concise and efficient to guarantee optimal performance.
5. Evaluating and Modifying
The evaluating & modifying process is the process where our team leaders & you review the performance of the VA.
You are open to suggest plans or workflow modifications.
This crucial step is key towards achieving better, as this is what iMultiChannel strives for!